Frequently Asked Questions
Conversion Questions
What does it cost to switch to ALLO?
Nothing. There is no installation cost when you switch to ALLO.
Do I get to keep my old telephone number?
Yes, you may keep your old telephone number with ALLO.
Do I need to notify my current provider when I switch to ALLO?
No. You do not need to notify your current local telephone provider. When ALLO converts your service, your current provider will be notified of the change.
After your service is moved to ALLO, you will want to contact your internet and long distance providers so that they discontinue their billing.
Is there a deposit required when I switch to ALLO?
If you have an existing working telephone number, there will be no deposit required.
When will I have service? How long does it take to switch?
It should take about three to five business days to be switched to our service, though in some cases we may be able to do it sooner.
Do I have to get a modem for my internet? Will it work with wireless?
ALLO provides you an advanced wireless router to give you access to maximum speeds and to allow you to receive our ALLO TV Service. For other areas, you will need a DSL wireless modem. ALLO will configure and send it to you with instructions.
Billing Questions
When are bills due? What is the bill cycle?
Bills are due on the 15th of each month. You will receive your bill around the first of each month.
The bill cycle begins on the 24th of each month and will be billed in advance.
Why is my first bill more than what I was quoted?
Your first bill is most likely for more than 30 days. Check the dates for service on your bill and you will see that it includes the current month as well as billing for the next month. This is because billing is in advance.
Internet Questions
Can I have internet service without phone service?
If you are in the Scottsbluff, Gering, Alliance or Ogallala areas and are served by ALLO’s Fiber, you can have internet service without a phone. In other communities you will need to have phone service.
Can I be on the internet and the phone at the same time?
Yes, you can use both the phone and the internet at the same time.
What speeds of internet do you have?
For our towns with fiber networks, symmetric 10Mbps – 50 Mbps upload and download. In other areas, up to 1.5 Mbps or 7 Mbps upload and download.
You can easily check your speeds using the Speed Test.
How redundant are your services?
ALLO currently utilizes Qwest, AT&T and Global Crossing for its internet drains. In the event of an outage, our traffic routes over other providers.
Please see our redundancy page for more information.
What is Home Networking For Life?
Home Networking for Life is a residential network solution available to ALLO’s internet customers.
With Home Networking for Life, you can:
- Connect multiple devices to a single internet connection.
- Connect a laptop in range of the wireless router.
- Protect your privacy with an advanced firewall.
- ALLO will provide support for the ALLO-supplied router and will replace it if it stops working (under normal usage) free of charge.
Note: this service does NOT include computer repair.
Technical Questions
Who do I call if I have a technical problem?
1-866-481-ALLO
Residential
- Scottsbluff and Gering 308-633-5050
- Alliance 308-761-5050
- Ogallala 308-284-7550
- Bridgeport 308-262-7550
- For all other areas, please call 308-633-5000 or 866-481-ALLO
Business
- Scottsbluff and Gering 308-633-5000
- Alliance 308-761-5000
- Ogallala 308-284-7500
- Bridgeport 308-262-7500
- For all other areas, please call 308-633-5000 or 866-481-ALLO
Is there any troubleshooting help?
Yes. Please see our public help wiki for more information.
Installation Questions
How does ALLO install their fiber at my home?
ALLO Fiber Installation
How do I use my ALLO Email?
ALLO e-mail set up with Outlook 2003
ALLO e-mail setup for iPhone,iPad or iPod
ALLO email IMAP setup
Residential Features
What home phone features are included with every ALLO phone package?
Caller ID
Automatic delivery of a calling party’s name and telephone number to the called customer, which gives the called customer an opportunity to decide whether to answer the call immediately or not. The name and number are displayed on customer provided equipment.
Call Waiting
The capability to add a third party to an existing call, by depressing the switch hook or flash key.
Speed Calling
Save time. Set shortcut dialing codes for all of your friends.
Caller ID/Call Waiting
Alerts you to an incoming call when you are already talking on your telephone. It also shows you the name and number of the person calling you when you are not on the phone.
Call Forward
The ability to forward an incoming call to a pre-selected telephone if the called telephone is unable to receive the call. “Call forwarding busy” will forward the call if the called telephone is in use, “call forwarding don’t answer” will forward the call after a predetermined number of rings, “call forwarding variable” will forward the call regardless of the status of the called station.
3 Way Calling
The capability to add a third party to an existing call, by depressing the switch hook or flash key.
Voice mail
ALLO’s voice mail let’s you get the facts when you have the time. Manage incoming messages how and when it works for you.
900/976 Block
Customers have the option to block access to all “900” and “976” prefix numbers. Contact ALLO to block or unblock.
Collect/3rd Party Block
A collect call is any call for which the charges are paid entirely by the party receiving the call. A third party call is any call for which the charges are billed to a third number other than the calling number or the called number. Customers have the option to block collect and 3rd party calling to terminate at their premise. Contact ALLO to block or unblock.
What home phone features may I add to my ALLO phone package?
Unlimited Long Distance
Unlimited calling within the 50 states.
Sim Ring
Multiple destinations ring simultaneously when any calls are received on your phone number. The first destination answered is connected.
Additional Line
Add another line to your existing service. i.e. Teen Line
Inside Wiring Insurance Plan
ALLO inside wiring plan provides troubleshooting and repair of inside wiring and jacks for your ALLO service. You will not pay any labor or material charges if you need a telephone technician to make repairs covered by the plan. Repair of telephone sets or other premise telephone equipment is not included.
Non-Listed
Telephone number will not be available through the published telephone directory.
Non-Published
Telephone number will not be available through the published telephone directory or through Operator directory assistance.
Additional Listing
Each customer receives a single line listing. Some customers have the need for additional listings for the same telephone number such as for a business partner or roommate. Customers may request to add listings in addition to the primary listing for an additional monthly cost.
Distinctive Ring
Allows businesses and homes to have two or three different phone numbers on one phone line. What distinguishes the different telephone numbers coming in is their signature ring, a pattern of long and /or short rings.
Home Phone /Mobile Phone
ALLO’s Home Number/Mobile Phone provides you with a home number that rings up to 5 cell phones so you may keep your listing in the white pages.