Our First Impression Specialists are the smiling faces there to greet you at each of our local stores. They are often the first point of contact with the public, so they are well-versed in our core values (Exceptional, Local, Honest, Hassle-Free) and our wide range of fiber features. With the help and knowledge of these…
Read MoreAs ALLO grows, so does our Digital Experience Team. What started as a one-woman show has grown to seven dynamic Digital Experience Specialists, with plans to add more fine folks in the future. As with so many other ALLO departments, the Digital Experience Team juggles various responsibilities, but ultimately, their main concern is with the…
Read MoreWe are delighted to give you a closer look at our Installation Technician Team and share some insight from Jose and Thomas this week. We find that our customers anticipate a mandatory headache with a new service installation, and we never tire of surprising them with an entirely different experience. In our industry, it has…
Read MoreIf you’ve been following along with this blog series, you may remember our Business Customer Service Manager, Sonya, explaining that no one at ALLO has an office. Our ALLO President (Brad) and VP of Operations (Allison) both sit in the bullpen with our phone support team and that’s crucial both for the ALLO team and…
Read MoreWhen ALLO first opened, we had four employees working in one of the town’s oldest buildings (circa 1919) situated in the heart of one of the largest agricultural communities in Nebraska. 2003 may have seen the first instance of side-eye in our home state; providing fiber-optic service to rural communities sounded like an enormous, impossible…
Read MoreIn an ideal world, ALLO would arrive in new fiber-hungry towns to set up shop, flip a switch, and provide faster, more reliable service to thousands of residents and businesses instantly. The reality is that our team is hard at work many months and sometimes years in advance of anyone ever seeing an ALLO logo…
Read MoreCongratulations to Bill on his seven-year ALLOversary! Over the last seven years, he’s taken a lot of calls as a residential and business support team member, and now we’re calling him out for being awesome. Before his days at ALLO, Bill was a ski instructor in Colorado, a National Park Ranger at Rocky Mountain National…
Read MoreNOC NOC! Who’s there? A whole team of fiber experts responsible for keeping our network in order and consuming, what we believe to be, a record amount of breakfast burritos in a single morning. This ALLO team is known as the NTAC (Network Technical Assistance Center) crew, and they’re known to handle a list of…
Read MoreCongratulations to local Scottsbluff technician, Mark Shields! Mark recently celebrated his seven-year ALLOversary, and we couldn’t be more pleased to introduce you to one of our favorite team members. He’s been with ALLO for seven years but his time in the customer service industry spans more than 38 years and it shows in his dedicated and enthusiastic interactions…
Read MoreCongratulations to our Western Region Tech Operations Manager Jason VanDyke on winning the 2015 Customer Service Award. He has been a member of the Allo family for nearly five years, and we’d be hard-pressed to find a day when he wasn’t striving to uphold our core values (Honest, Hassle-Free, Exceptional, Local). Moving through various roles at…
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