Our blog series continues, and this week we’re tipping our hats to the Residential Customer Experience Team. Sometimes referred to as CSRs, angels in disguise, or ALLO trivia masters, we believe they are the reason ALLO is held in such high esteem by our customers. While all our departments have some level of customer interaction,…
Aprenda másWe are delighted to give you a closer look at our Installation Technician Team and share some insight from Jose and Thomas this week. We find that our customers anticipate a mandatory headache with a new service installation, and we never tire of surprising them with an entirely different experience. In our industry, it has…
Aprenda másAs ALLO grows, so does our Digital Experience Team. What started as a one-woman show has grown to seven dynamic Digital Experience Specialists, with plans to add more fine folks in the future. As with so many other ALLO departments, the Digital Experience Team juggles various responsibilities, but ultimately, their main concern is with the…
Aprenda másOur technicians and support team often throw out terms like “wireless interference,” “channel congestion,” and “big red showdown.” Except for that last one, it can be a little confusing. We live in a fiber-focused world, and it’s easy to forget that not everyone shares our enthusiastic obsession with all things tech. So let’s take a…
Aprenda másSome of the most frequently used sentences at ALLO include the name Linda. “Linda I need your help!” “Linda will know how to fix it!” “Linda can help you!” “Thanks for your help Linda!” Linda has become a famous ALLO problem solver and we’re thrilled to be celebrating her six year ALLOversary! In 1997, Linda…
Aprenda másYou may remember Bill as the guy who once skied to work in a blizzard. His “get it done” attitude has served him well in his many years with our fiber family. Lucky for us and for our customers, Bill is also a part-time ALLO talent recruiter. And by part-time, we mean that one time…
Aprenda másALLO was the presenting sponsor at this year’s Lincoln Calling Festival. We love being able to invest in our communities and help make incredible events like Lincoln Calling happen. Being local and involved are values that resonate company-wide so it’s no surprise we had quite a few employees attend the festival. One such ALLO music-lover was…
Aprenda másWe sent one of our Digital Experience Specialists on a ride-along with the ALLO Drop Team to get a better understanding of the temporary line we place during the winter months. She got the complete experience and even helped the team lay a temporary fiber-optic line across a yard. You can read all about it…
Aprenda másSince lighting up our first fiber business in 2003, we’ve been committed to supporting our communities by living up to one of our most important core values: being local. We live our mission by rolling our chairs away from our desks, stepping outside the office, and joining our friends and neighbors to better serve the…
Aprenda másRecently, there’s been a lot of news coverage regarding a new botnet called VPNFilter. This attack has resulted in a series of slightly panicked phone calls to our support team, so we’d like to calm your fears and dig into why you’re safe with ALLO. First – what’s a botnet? It’s a network of private computers…
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