Customer must not have subscribed to applicable service* within the previous 30 days. Request for up to 30 day prorated credit must occur within 30 days from installation or change of service date; limit to one credit per service within any single 90 day period.
Money back comes in the form of a credit first. Customers who continue to have other services with ALLO will receive credit for service on customer’s next available bill statement. Customers who cancel all services will receive a credit to be applied against outstanding financial obligations, if any, and may receive a refund for any remaining amount. Price Guarantee customers who cancel their package within 30 days will not be required to pay termination fees otherwise applicable.
Credits are available for the following: monthly recurring service and wire maintenance charges; standard installation costs (including professional installation, two TV outlets, one Internet outlet and/or one Phone outlet) and/or equipment charges (refund/credit is subject to timely equipment return in accordance with ALLO’s Terms of Service/Policies for the applicable service).
Credits are not available for the following: taxes (local and state); other fees and surcharges; non-standard installation (including complex, underground, custom work, special construction and/or additional outlets); ALLO Security Suite (when purchased separately); transactional TV purchases (including Pay-Per View and/or On Demand) and/or transactional Phone purchases (including per-minute domestic and/or international long distance directory assistance, and/or operator assistance charges).
*Service: TV, Internet, Phone, ancillary service and/or service upgrade
