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What does SmartTown mean for you?

With SmartTown, you can take the great Wi-Fi experience you enjoy at home beyond your front door!

Once you join the SmartTown community and onboard your devices, you will automatically connect to SmartTown Wi-Fi, where it is available. This means walking around your neighborhood, to school, or at the park, devices will be connected!

The ALLO Blast router you currently have at your home will also provide safe and secure SmartTown Wi-Fi connectivity for ALLO residential customers. It’s important to note that enabling SmartTown on your Blast router will not impact your connection in your home – your personal network and devices will remain separate, secure, and private. You will not see any changes in the way your service works today.

If you would like to opt-out from this update and not participate in SmartTown, please complete this form.

By participating, you will be supporting a larger effort to make more connected communities.

What’s next?

As an ALLO customer, you will receive two emails inviting you to join SmartTown.

ALLO is thrilled to provide this much-needed service to our loyal customers!

Frequently Asked Questions

To address any concerns or questions you might have; we have compiled a list of frequently asked questions:

Passpoint is a technology developed by the Wi-Fi Alliance that allows devices like smartphones and laptops to automatically connect to Wi-Fi networks without needing to manually select a network and enter a password each time. It’s designed to improve the security and ease of connecting to public Wi-Fi networks.

If your business currently uses our ALLO Blast Router, it will be enabled to provide a SmartTown connection. Enabling SmartTown on your Blast router will not impact the connection in your business – your network and devices will remain separate, secure, and private. You will not see any changes in the way your service works today or how you are billed. If you would like to opt your business out from this community connection, click here.

SmartTown supports iPhone 6 and newer Apple devices that have the iOS 13 and newer operating systems. Android phones that have the 11 and newer operating system are also supported. Please note, Kindles are currently not supported.

No, there will be no additional charges. This is a value-added service we are providing to benefit the educational community.

No. The service utilizes excess bandwidth and will not impact the quality or speed of your internet service.

No. SmartTown is only available to ALLO residential customers. Customers are provided unique access codes to authenticate through PassPoint. Once authenticated, customers can connect throughout town wherever a SmartTown signal is available. If a user disconnects ALLO service, SmartTown connectivity is disabled.

Rest assured that the security of your network remains our top priority. This change will not compromise the security of your network or data. The service is provided on a separate virtual connection and has security protocols. Passpoint uses advanced security protocols, such as WPA2- Enterprise (Wi-Fi Protected Access 2) and WPA3 (Wi-Fi Protected Access 3), to encrypt your data. This level of security is similar to what you would expect from a secure corporate network, which protects your information from being intercepted by others.

While we strongly encourage you to support this community initiative, participation is not mandatory, and you may opt-out below or by calling us at 866-481-ALLO. We understand that you might have specific concerns and appreciate your help expanding educational opportunities in our community. Don’t hesitate to contact our customer support team at 866-481-ALLO.

See the image below for an example of the communication you will receive if you opt-out.

Example of ALLO Fiber SmartTown opt-out email

ALLO’s SmartTown signal and connectivity is dependent on available ALLO Blast routers across your community. ALLO customers should expect the coverage to vary throughout different areas of town.

Opt-Out of SmartTown

Please complete the following form if you would like to opt-out from this update and not participate in SmartTown.

Opt-Out

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